Why Choose Us?

For many companies, same-day distribution is a chronic problem. Everyday, shipments are mishandled, delayed, damaged, or even lost in transit. You can't get consistent on-demand service or even accurate status reports of deliveries. There isn't a single source to pick up, transport, and deliver on a regional basis. And managing an in-house fleet of drivers is a huge headache and expensive.

Action Express isn't new to the delivery business. Started in 1974, we have been the leader for decades in the industry. It starts with focus: Action Express works only in the same-day industry.

Efficiency through technology
In the past, if your delivery was out of sight, you weren't exactly sure where it was. Those days are over. Our software and tracking devices ensure precise knowledge of your products' locations at all times.

• Every item has its own unique code. Using hand-held 2 way devices, drivers electronically record packages at every stage of the pick-up, sorting, and delivery process.

• The recipient's signature is recorded at the final destination, providing an additional element of security. There is also a memo field to electronically record customer feedback as a permanent record.

• You can get real-time information of a package's status via the Internet and receive detailed management reports to track and measure your key indices.

• Cycle times are improved because routes are plotted in detail and tracking eliminates delays caused by searching for items.

Standardization
We've taken every measure to create a national system that you can rely on. For instance, in order to maintain full control, we don't contract our assignments out. This standardization applies to everything from our integrated technology platform to the fact that everybody has the same uniform and vehicles, so you always know who's at your door.

• All our drivers participate in a D.O.T. mandated regular driver safety program. They also receive ongoing training in customer service and handling of your products.

• Drivers wear standard-issue uniforms and are required to wear ID badges. Managers ensure that drivers comply with company personal appearance policies.

• We operate a fleet of late-model vehicles that are clean and properly maintained. They are customized specifically to handle all types of packages, even temperature-sensitive packages, and outfitted with theft-resistant security devices.

Quality Control
In an industry where not only profit or loss, but even people's lives depend on accuracy and timing, suppliers have to meet a higher level of quality standards. Recognizing this, we have made quality control the cornerstone of our operations.

• Drivers receive ongoing training in technology, customer service, driving, package handling and other logistics-related topics.

• We have a safety expert on staff to handle security; to keep us current with evolving government regulations, and to help us maintain 100% compliance with DOT, FDA, DEA and state health laws.

• We are actively working towards achieving ISO9000 quality standards. This commitment is bearing fruit today, as we have great efficiencies in delivery procedures and DOT compliance.

Why Outsource?
Enhance customer relationships, enjoy peace of mind and reduce cost.

1. Turn drivers into customer service representatives.
   We realize that drivers are often a company's only face-to-face contact with customers. Action Express ensures that this vital relationship is as strong as it can be. We don't make large-scale changes in the driver workforce when a company turns operations over to us. Rather, we turn them from being an ancillary part of your business to a core part of ours. We provide additional training, recognition programs, and career advancement opportunities. This boosts morale, lowers driver turnover and creates a more professional presentation to your customers. Se you'll not only maintain existing client relationships, but strengthen them.

2. Reduce Stress
   While making deliveries may be an integral part of your business, it's not why you're in business. Managing a fleet of drivers and interfacing with customers is a time-consuming, detail-oriented process. Assigning the operations to us frees you to concentrate on your core competencies.

3. Enjoy Higher Profitability Through Lower Costs
   Since we deliver far more products than any of our clients, we can do it for far less. It's not just volume, though. We are committed to providing the highest level of service at the lowest cost.

4. The Team That Found A Cure
   The senior management of Action Express is comprised of a core group of delivery and logistics experts. These executives played key roles in building the operations for some the Midwest's largest and most successful LTL and expedited carriers. They placed managers with years of engineering, customer service, and technology experience in key roles. The goal: to provide seamless same-day expedited transportation and delivery. And back it with client attention and responsiveness that has never been seen in the industry before.
   

Meeting Your Same-Day Logistics Needs
Every Time, Anytime, On time

Action Express is the product of the latest technology and old-fashioned smart thinking. And while we provide same-day service, to our customers we're the solution to a long-lasting problem.

Copyright © 2004 Action Express